Privacy Policy
This Privacy Policy explains how OLKY PTY LTD (ABN 48 642 505 762) ("Company", "we", "us", or "our"), located in Yowie Bay, NSW 2228, Australia, collects, uses, and protects personal information when you access and use our website and related services (the "Platform").
By accessing or using our Platform, you agree to the collection and use of your information in accordance with this Privacy Policy.
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
1. Information We Collect
We collect information to provide and improve our services.
1.1 Non-Personal Information
When you access the Platform, certain information may be collected automatically, including:
IP address
Browser type and device information
General location data
Referring website
Usage data and analytics
This information does not directly identify you but helps us analyze and improve our services.
1.2 Personal Information
We may collect personal information that you voluntarily provide, including:
Name
Email address
Billing information
Uploaded photos
Any additional information you provide when contacting us
Uploaded photos are processed for the purpose of generating compliant passport or visa images.
2. How We Use Your Information
We use collected information to:
Provide and operate our services
Process payments and transactions
Generate and deliver passport or visa photos
Communicate with you regarding your order
Improve our Platform and user experience
Comply with legal obligations
Protect our legal rights
We do not sell your personal information.
3. Data Security
We implement commercially reasonable safeguards to protect your personal information.
However, no online system is completely secure. In the event of a data breach, we will notify affected users as required by applicable law.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Enable essential website functionality
Analyze traffic and user behavior
Improve performance and usability
You may configure your browser to refuse cookies. However, some features of the Platform may not function properly without them.
5. Sharing of Information
We may share information in the following situations:
Service Providers: With third-party providers that help us operate the Platform (e.g., payment processors, hosting providers)
Legal Requirements: When required by law or in response to lawful requests
Business Transfers: In connection with mergers, acquisitions, or asset sales
Aggregated Data: We may share anonymized, non-personal data for analytical purposes
We do not share personal information for third-party marketing purposes.
6. Data Retention
We retain personal information only as long as necessary to:
Provide our services
Fulfill legal obligations
Resolve disputes
Enforce agreements
Uploaded images may be automatically deleted after a defined retention period for security purposes.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
Access your personal information
Request correction of inaccurate data
Request deletion of your personal data
Withdraw consent (where processing is based on consent)
Request data portability
To exercise your rights, contact us at: [email protected]
We may require identity verification before processing certain requests.
8. International Transfers
Your information may be stored and processed in Australia or in other jurisdictions where our service providers operate.
By using the Platform, you consent to such transfers, provided appropriate safeguards are in place.
9. Children's Privacy
Our Platform is not intended for children under the age of 13. We do not knowingly collect personal information directly from children.
If you believe a child has provided personal information without parental consent, please contact us and we will take appropriate steps to delete the data.
10. External Links
Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of such websites.
11. Contact Information
If you have questions about this Privacy Policy or how your data is handled, please contact: