Our Compliance Guarantee

Our system automatically checks:

• Head size and positioning

• Background compliance

• Image resolution and sharpness

• Country-specific biometric standards

• Format and size requirements

If a rejection occurs because our generated photo does not meet the official requirements for the selected country — we will refund your purchase.

When Are You Eligible for a Refund?

You qualify for a full refund if:

1. The photo was generated through our platform.

2. The correct country specification was selected.

3. The photo was not manually edited after download.

4. The rejection is clearly related to biometric or formatting compliance.

5. You provide official rejection evidence within 14 days of purchase.

How to Request a Refund

Requesting a refund is simple:

1. Email us at [email protected]

2. Include your order number

3. Attach the official rejection notice

We review refund requests within 1–3 business days.

If eligible, your refund will be processed back to your original payment method.

What Is Not Covered

Our refund policy does not apply if:

• The wrong country specification was selected

• The image was modified after download

• The rejection is unrelated to photo compliance (e.g., application errors)

• The photo does not match the uploaded original image

Why We Offer a 100% Refund

Because our AI is built to meet official biometric standards.

We continuously update country requirements to stay aligned with government regulations.

If we ever fall short — you are protected.

Risk-Free Passport Photos for Babies & Children

Taking passport photos of newborns and infants can be stressful.

Our goal is to make the process simple, compliant, and risk-free.

That's why every purchase is backed by our 100% Refund Guarantee.

Questions?

Contact our support team anytime:

[email protected]

OLKY PTY LTD

ABN 48 642 505 762

Yowie Bay, NSW 2228

Australia